These policies explain how Crystal Bottleworks handles website use, business inquiries, quote discussions, shipping coordination, and product claims.
Privacy policy
Crystal Bottleworks uses information submitted through email or inquiry forms to review bottle programs, respond to quote requests, coordinate business communication, and maintain records related to active projects.
Business contact details may include name, company, email address, address, and project information provided by the sender.
Project details may include bottle use, finish direction, closure requirements, quantity range, and delivery expectations.
Information is used for direct business communication and program review. It is not sold.
Requests to update or remove contact information can be sent to adeeltahir@jsdfs520.day.
Website terms
The website provides company, capability, and contact information for Crystal Bottleworks. Content on the site is provided for business inquiry purposes and may be updated as capabilities, policies, or operating details change.
Website content does not create a manufacturing agreement, purchase order, or supply commitment.
Program commitments are made through written commercial documents agreed by the parties.
Brand names, copy, visual identity, and site content belong to Crystal Bottleworks unless otherwise stated.
Visitors may contact the company directly for current information about services and program requirements.
Quote and order policy
Custom glass bottle programs vary by form, finish, quantity, tooling needs, packing requirements, and delivery route. Quotes are reviewed against the specific details provided by the customer.
Quote requests should include intended use, bottle shape direction, finish, closure type, quantity range, delivery location, and target timing.
Commercial terms, lead times, and production details are confirmed in writing before work begins.
Tooling, approvals, and production release requirements may vary by program.
Changes to approved specifications can affect commercial terms, timing, packing, and delivery.
Shipping coordination
Glass packaging requires careful coordination before release. Crystal Bottleworks reviews carton, partition, pallet, and receiving expectations as part of the program discussion.
Shipping terms, destination, documentation, and carrier responsibilities are agreed in writing for each program.
Customers should review delivery addresses, receiving windows, and unloading requirements before shipment release.
Visible transit damage should be documented at receipt and reported promptly with photographs and delivery records.
Returns and claims
Because custom glass bottle programs are manufactured to agreed specifications, returns are handled through written review of the program record, approved standard, and reported condition.
Claims should include order reference, affected quantity, photographs, carton condition, and a clear description of the concern.
Claims related to transit should include delivery documentation and be reported as soon as practical after receipt.
Resolution may depend on the approved specification, inspection notes, carrier findings, and the nature of the reported issue.
Products altered, filled, decorated, or used after receipt may require additional review before a claim can be evaluated.
Policy contact
Questions about these policies or an active bottle program can be directed to Crystal Bottleworks by email.